Create Event

1. About these Terms

1.1 These Terms and Conditions govern the use of the Platform and the purchase of tickets for events listed on it.

1.2 The Platform is operated by Be Or8.

1.3 By creating an account, browsing the Platform, purchasing a ticket, listing an event as an organiser, or otherwise using the Platform, you agree to these Terms and Conditions.

1.4 These Terms should be read together with the Privacy Policy, Cookie Policy, and any event-specific rules, venue rules, or organiser terms presented before checkout.

1.5 Customers must be given key pre-contract information including business identity, contact details, pricing, payment, cancellation information, and a copy of the contract in a durable medium, so these Terms are intended to form part of that information set.

2. Definitions

In these Terms:

3. Role of the Platform

3.1 Unless expressly stated otherwise on the Event page or at checkout, the Company acts as a marketplace and ticketing technology provider that enables Organisers to list Events and sell Tickets through the Platform.

3.2 In most cases, the contract for the Event itself, including the delivery of the Event experience, admission policy, event content, event safety, and any cancellation or material change, is between the Buyer and the Organiser, not between the Buyer and the Company.

3.3 The Company may act as the Organiser’s disclosed agent for the purpose of advertising Tickets, collecting payment, issuing Tickets, handling customer communications, and processing approved refunds.

3.4 Marketplace terms should make clear the legal position between the platform, buyers, and sellers, and many marketplace operators expressly allocate primary event liability to the seller or organiser rather than to the platform.​

3.5 Nothing in these Terms excludes any non-excludable consumer rights you may have under applicable law.

4. Eligibility and Accounts

4.1 You must be at least 18 years old to create an account unless local law allows otherwise and the account is supervised by a parent or legal guardian.

4.2 You must provide accurate, complete, and current information when creating an account and when placing an order.

4.3 You are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account unless caused by our failure to take reasonable security measures.

4.4 We may suspend or restrict accounts where we reasonably suspect fraud, unauthorised resale, abuse of the Platform, chargeback misuse, security threats, or breach of these Terms.

5. Event Listings and Information

5.1 Event descriptions, line-ups, start times, venue details, age restrictions, accessibility information, and entry requirements are supplied by or on behalf of the Organiser.

5.2 We require Organisers to provide accurate information, but we do not guarantee that every Event listing is complete, accurate, or free from later change.

5.3 The Organiser or Venue may impose additional terms, including admission rules, bag checks, prohibited items, age limits, photography restrictions, health and safety requirements, and code of conduct obligations.

5.4 Industry ticketing terms commonly incorporate promoter and venue conditions alongside the platform’s own terms.​

6. Orders and Contract Formation

6.1 Listings on the Platform are invitations to treat and do not constitute a binding offer capable of acceptance until your order is confirmed.

6.2 When you place an order, you are making an offer to purchase the selected Ticket(s) subject to availability, payment authorisation, fraud screening, and these Terms.

6.3 A contract is formed when we send you an order confirmation email or otherwise make your Ticket available in your account, unless we notify you that the order has been rejected or cancelled beforehand.

6.4 Online contract formation guidance commonly treats e-commerce checkout flows as a process involving offer and acceptance, so acceptance should be linked to a clear confirmation step.

6.5 You must review your order carefully before submitting it. It is your responsibility to check the Event, date, time, quantity, seating or ticket tier, and pricing details before purchase. STAR’s model terms similarly place responsibility on customers to check tickets on receipt and raise errors promptly.​

7. Pricing, Fees, and Payment

7.1 Ticket prices and any applicable Fees will be shown before you complete checkout.

7.2 Prices include any taxes that must legally be included, unless stated otherwise.

7.3 Fees may include booking, platform, payment processing, delivery, or organiser fees. Where Fees are non-refundable, that will be stated clearly before purchase.

7.4 STAR’s model terms state that ticket prices should be clear, taxes included where applicable, and that booking or delivery fees should be identified separately.​

7.5 Payment must be made in full at the time of order using one of the payment methods we make available.

7.6 We may use third-party payment processors. By submitting payment details, you confirm you are authorised to use the chosen payment method.

7.7 We may cancel or refuse an order where payment is not authorised, is reversed, is flagged for suspected fraud, or where pricing or technical errors have occurred.

8. Delivery and E-Tickets

8.1 Tickets may be issued electronically, made available in your account, emailed to you, sent to a mobile wallet, or, where offered, dispatched physically.

8.2 We will explain the delivery method before checkout.

8.3 You are responsible for providing the correct email address, phone number, billing details, and any other information required to deliver your Ticket.

8.4 You must contact us promptly if you do not receive your Ticket within the timeframe stated in your order confirmation. STAR model terms provide that customers should contact the seller if tickets have not been received before the event and allow box office collection where necessary.​

8.5 We are not responsible for delays caused by incorrect contact details, spam filtering, device incompatibility, local network issues, or your failure to download or access the Ticket in time.

8.6 We reserve the right to require proof of identity, the payment card used for purchase, or account verification before releasing or reissuing Tickets.

9. Lost, Stolen, Damaged, and Duplicate Tickets

9.1 You must treat Tickets as valuable documents and keep them secure.

9.2 Lost, stolen, damaged, deleted, or inaccessible Tickets may not always be capable of reissue, particularly for general admission events or where duplicate use would create safety or capacity risks.

9.3 Where reissue is possible, it will be at our or the Organiser’s discretion and may be subject to a reasonable administration fee.

9.4 STAR’s model terms similarly explain that duplicate tickets may not always be possible and may be issued at the discretion of the promoter or venue.​

10. Event Changes, Postponement, and Cancellation

10.1 The Organiser and/or Venue may need to make changes to an Event, including changes to start time, supporting acts, seating arrangements, programme, venue, safety arrangements, or advertised content.

10.2 A change does not automatically entitle you to a refund unless the Event is cancelled, rescheduled, or materially changed.

10.3 A material change means a change that makes the Event materially different from what a typical buyer could reasonably expect when purchasing the Ticket, assessed objectively and reasonably.

10.4 STAR model terms use a similar material change concept and note that not every change, such as the use of an understudy, is necessarily material.​

10.5 If an Event is cancelled, rescheduled, or materially changed, the Organiser is responsible for setting the applicable refund, exchange, credit, or transfer policy subject to consumer law and any commitments made at the point of sale.

10.6 We may communicate the available options on the Organiser’s behalf and may process refunds as the Organiser’s agent.

10.7 You are responsible for checking whether an Event has been cancelled, postponed, or materially changed. STAR model terms also place responsibility on the ticket holder to check whether an event has been cancelled or rescheduled, while requiring reasonable efforts to notify customers using their supplied contact details.​

11. Refunds and Exchanges

11.1 Except where these Terms, the Event-specific terms, or applicable law provide otherwise, Tickets are non-refundable once purchased.

11.2 You will normally be entitled to a refund where the Event is cancelled, rescheduled and you cannot or do not wish to attend on the new date where the Organiser permits refunds, or where there is a material change to the Event.

11.3 Citizens Advice states that official sellers should provide a refund where an organiser cancels, moves, or reschedules an event, while refund entitlements for fees and related losses depend on the seller’s terms and the circumstances.​

11.4 Consumer guidance on unfair entertainment contract terms indicates that blanket terms saying customers are never entitled to refunds are likely to be unfair, and that cancellation, rescheduling, or material change should generally trigger a full refund of prepayments.​

11.5 Where a refund is approved, it will usually be paid to the original payment method and only to the original Buyer.

11.6 Unless applicable law requires otherwise, refunds do not include personal expenses or consequential losses such as travel, accommodation, subsistence, loss of enjoyment, loss of earnings, or other indirect costs.

11.7 Citizens Advice notes that travel and accommodation costs are not usually recoverable unless they were part of a package that included the ticket.​

11.8 Refund requests must be submitted in the manner and within the timeframe notified by us or the Organiser. We may require the original Ticket, proof of purchase, identity verification, or other reasonable information.

11.9 If an exchange, resale, transfer, or buyer protection product is offered for a specific Event, additional terms may apply and will be shown to you before you use that feature.

12. No Cooling-Off Right for Leisure Services Tickets

12.1 Event tickets are commonly supplied as leisure services for a specific date or period of performance, so the usual 14-day cooling-off right for many online purchases does not usually apply.

12.2 STAR’s public guidance states that tickets are usually sold on the basis that they cannot be cancelled by the customer and are exempt from the 14-day cooling-off period that applies to most other purchases.​

12.3 GOV.UK guidance on distance selling sets out general cancellation rights for many online contracts but also notes that exceptions apply for certain categories, so event ticket purchases should be drafted to explain the specific exception relied on and any voluntary exchange policy the Platform or Organiser offers.​

13. Admission and Attendance

13.1 Admission is subject to the possession of a valid Ticket and compliance with the Venue’s and Organiser’s rules.

13.2 The Venue or Organiser may refuse admission or require a person to leave where it is reasonable to do so, including for health and safety, licensing, security, intoxication, abusive conduct, fraud concerns, age verification failure, or use of an invalid Ticket.

13.3 STAR model terms include refusal of admission and ejection rights in reasonable circumstances, including health and safety, licensing reasons, abusive behaviour, intoxication, and failure to provide proof of age or identity.​

13.4 No refund will be due where admission is refused or a person is removed because of their own misconduct, breach of rules, or use of a void Ticket.

13.5 Late admission cannot be guaranteed and re-entry may be restricted or prohibited.

14. Restricted Items, Recording, and Conduct

14.1 Buyers and attendees must comply with all security, health and safety, and conduct requirements notified by the Organiser or Venue.

14.2 Prohibited items may include weapons, sharp objects, illegal substances, laser devices, professional recording equipment, glass containers, alcohol, outside food or drink, promotional materials, or any item reasonably considered dangerous or disruptive.

14.3 STAR model terms commonly prohibit unauthorised recording equipment, certain dangerous items, and disruptive conduct, and allow venue searches and confiscation where reasonably necessary.​

14.4 By attending an Event, you consent to being filmed, photographed, or recorded as part of the audience where this is reasonably incidental to the coverage or promotion of the Event, unless applicable law requires a different approach.

15. Resale, Transfer, and Fraud Prevention

15.1 You must not resell, transfer, advertise for resale, or use a Ticket for commercial gain where prohibited by law, by the Organiser’s terms, or by the Event-specific conditions.

15.2 We may cancel, void, or restrict Tickets that are resold, transferred, or obtained in breach of these Terms, in breach of applicable law, or in a way intended to circumvent ticket limits or anti-bot controls.

15.3 STAR model terms state that resale or transfer may be prohibited for some events and that tickets obtained in breach of the applicable terms may be void and non-refundable.​

15.4 We may impose order limits per person, household, payment card, account, device, or other criteria and may cancel orders exceeding those limits.

16. Buyer Conduct on the Platform

16.1 You must not:

16.2 We may suspend access, cancel affected orders, or take legal action where this clause is breached.

17. Intellectual Property

17.1 All intellectual property rights in the Platform, including the software, branding, logos, page designs, databases, text, graphics, and non-user content, belong to us or our licensors.

17.2 Purchase of a Ticket does not transfer any rights in the Event, performer, promoter, venue, or Platform intellectual property.

17.3 STAR model terms similarly state that ticket ownership does not confer rights to use or deal with trade marks, logos, or other intellectual property appearing on the Ticket.​

18. Platform Availability

18.1 We do not guarantee that the Platform will always be available, uninterrupted, secure, or error-free.

18.2 We may suspend, withdraw, modify, or restrict all or any part of the Platform for operational, maintenance, legal, or security reasons.

18.3 We will use reasonable care and skill in operating the Platform, but temporary outages, queueing mechanisms, and technical interruptions may occur, especially for high-demand Events.

19. Liability

19.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

19.2 Subject to clause 19.1, the Company’s liability to you for losses arising out of or in connection with the Platform, an order, or these Terms shall be limited to the total amount you paid to us in relation to the affected order, except where a higher limit is required by law.

19.3 To the extent permitted by law, we are not liable for:

19.4 STAR model terms likewise limit liability for cancelled or rescheduled events to the refund position and state that personal travel or accommodation arrangements are at the customer’s own risk.​

19.5 Nothing in this clause affects your statutory consumer rights.

20. Chargebacks, Fraud, and Order Cancellation

20.1 We may cancel any order, withhold Ticket delivery, deactivate a Ticket, or place funds or access on hold where we reasonably suspect fraud, payment reversal risk, unauthorised use, bulk purchasing abuse, or breach of these Terms.

20.2 If a payment is reversed by your bank, card issuer, or payment provider after Tickets have been issued or used, we may recover the amount owed from you and/or cancel associated Tickets where legally permitted.

20.3 We may share relevant information with payment providers, fraud prevention agencies, Organisers, Venues, law enforcement, or regulators where reasonably necessary for fraud prevention, legal compliance, or dispute handling.

21. Data Protection

21.1 We process personal data in accordance with our Privacy Policy.

21.2 We may share personal data with Organisers, Venues, payment processors, fraud prevention providers, customer support providers, and other service providers where necessary to provide the Platform, issue Tickets, manage Events, prevent fraud, or comply with legal obligations.

21.3 Online marketplace operators should have supporting privacy documentation and clear user-facing legal terms explaining how the service operates alongside data compliance obligations.​

22. Complaints and Dispute Resolution

22.1 If you have a complaint, you should contact us first using the contact details published on the Platform.

22.2 If your complaint relates primarily to the Event itself, we may refer the complaint to the Organiser or coordinate a response on the Organiser’s behalf.

22.3 STAR’s model terms provide for dispute resolution and negotiation, and STAR also operates an ADR-related complaints path for members under its code.

22.4 Nothing in this clause prevents you from using any statutory complaint route, chargeback rights, court process, or alternative dispute resolution mechanism available to you.

23. Force Majeure

23.1 We are not liable for delay or failure to perform any obligation under these Terms to the extent caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, pandemic impacts, industrial disputes, cyber incidents, utility failures, acts of government, or civil disorder.

23.2 This clause does not remove any refund rights that you may have under these Terms or under applicable law where an Event is cancelled, postponed, or materially changed.

23.3 STAR model terms include a force majeure clause but state that it does not displace the refund provisions.​

24. Changes to these Terms

24.1 We may update these Terms from time to time for legal, regulatory, operational, or commercial reasons.

24.2 The version in force at the time of your order will apply to that order unless a change is required by law.

24.3 For material account-wide changes affecting ongoing Platform use, we may notify users by email, account notice, or checkout notice and may require renewed acceptance where appropriate. Clear click acceptance and prominent hyperlinking improve the incorporation of online terms.​

25. General

25.1 If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force.

25.2 If we delay or fail to enforce any right, that does not waive our right to enforce it later.

25.3 You may not assign or transfer your rights or obligations under these Terms except where we expressly permit a Ticket transfer feature.

25.4 We may assign or transfer our rights and obligations under these Terms where your rights are not adversely affected.

25.5 These Terms constitute the entire agreement between you and us in relation to the Platform and Ticket purchases, except for any Event-specific terms, organiser terms, and venue terms incorporated into the order.

26. Governing Law and Jurisdiction

26.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by the law of England and Wales, unless mandatory consumer law in your place of residence applies more favourably.

26.2 The courts of England and Wales shall have jurisdiction, except that consumers resident in Scotland or Northern Ireland may also have rights to bring proceedings in their home courts where applicable.